FAQs

Permitted and Prohibited Items at Concerts:

When attending a concert, only essential and small-sized items are allowed. Generally, you may bring small backpacks (no larger than 15 liters or A4 size), plastic water bottles up to 0.5 liters without caps, small towels, smartphones, tissues, hand sanitizers, non-spray sunscreen and insect repellent, prescription medications or medical devices (with proper documentation), and banners or signs—as long as they are small, without rigid poles, and do not contain offensive or political messages.

On the other hand, the following items are not allowed: power banks, professional cameras (like DSLRs), video cameras, GoPros, tablets, selfie sticks, tripods, pens or laser pointers. Also prohibited are lighters, e-cigarettes, flammable materials, illegal substances, poisons, sprays (such as deodorants or insect repellents), alcoholic beverages, and any unauthorized containers like cans, glass bottles, metal flasks, or large plastic bottles with caps. Large backpacks, suitcases, trolleys, motorcycle helmets, chains, strollers, baby carriers, or prams are also not permitted. Additionally, large or pointed umbrellas, poles, weapons, sharp objects, items that could obstruct visibility or emergency signage, drones, stadium horns, and animals (except service dogs) are banned.

Finally, for items that fall into a gray area—like food, Iqos devices, or small foldable umbrellas—their acceptance may vary depending on the event. It’s always best to check the specific venue’s regulations in advance to avoid having to leave something at the entrance.

Safe Tickets:

Secondary Ticketing is an unauthorized parallel ticket market, active online, offering tickets for music events (and more) at inflated prices compared to official sales channels.

Secondary Ticketing is essentially the modern version of ticket scalping. In the absence of clear legislation, it continues to grow, fueling a disproportionate and costly market to the detriment of users.

The Italian government has submitted an amendment to the Budget Law to combat Secondary Ticketing. According to the accompanying report, “Secondary Ticketing causes significant losses to public revenue due to unpaid taxes, as well as clear disadvantages to consumers/users—penalized by substantial price markups and distorted access to live events—as well as to authors, publishers, and performing artists due to unpaid royalties.”

Comcerto strongly advises purchasing tickets only through authorized presale websites.

We are committed to communicating all authorized sales channels for upcoming events clearly and effectively.

Unauthorized websites often offer overpriced, fake, or invalid tickets. We urge our audience not to purchase tickets online from these unauthorized resellers in order to help combat this harmful parallel market that affects both the audience and the live music industry.

Please note that Comcerto reserves the right to deny entry to events for those holding tickets purchased from unauthorized sources.

Accessibility for People with Disabilities

For our events announced from March 17, 2026:

Please send an email to info@comcerto.it including:

  • Full name of the person with a disability

  • Selected event (date and city)

  • Phone number and/or email address

  • Copy of the disability certificate or equivalent document, with sensitive information redacted and the disability percentage clearly visible

Each request must be submitted separately for every event.

Upon confirmation, the person with a disability and their accompanying person may purchase two tickets (one each) at a reduced price equal to half of the lowest ticket tier. The accompanying person must be an adult. Detailed instructions for ticket purchase will be provided in the confirmation message.

Priority and Availability

  • Priority is given to requests with 100% disability certification

  • Availability is limited: acceptance depends on the date of submission of the complete request and the disability percentage

  • Requests open from the announcement date of the event

  • When availability is exhausted, this will be indicated on the event page of our website

    Requests from Associations

  • Maximum 4 names (each with an accompanying person)

  • For venues with limited capacity: maximum 2 names (each with an accompanying person)

Age Policy:

Children under 6 years old may enter the venue free of charge if accompanied by a responsible adult holding a valid ticket.

Bad Weather:

The event will take place even in case of rain, unless otherwise communicated by Comcerto.

For more information, please contact info@comcerto.it.