Permitted and Prohibited Items at Concerts:
When attending a concert, only essential and small-sized items are allowed. Generally, you may bring small backpacks (no larger than 15 liters or A4 size), plastic water bottles up to 0.5 liters without caps, small towels, smartphones, tissues, hand sanitizers, non-spray sunscreen and insect repellent, prescription medications or medical devices (with proper documentation), and banners or signs—as long as they are small, without rigid poles, and do not contain offensive or political messages.
On the other hand, the following items are not allowed: power banks, professional cameras (like DSLRs), video cameras, GoPros, tablets, selfie sticks, tripods, pens or laser pointers. Also prohibited are lighters, e-cigarettes, flammable materials, illegal substances, poisons, sprays (such as deodorants or insect repellents), alcoholic beverages, and any unauthorized containers like cans, glass bottles, metal flasks, or large plastic bottles with caps. Large backpacks, suitcases, trolleys, motorcycle helmets, chains, strollers, baby carriers, or prams are also not permitted. Additionally, large or pointed umbrellas, poles, weapons, sharp objects, items that could obstruct visibility or emergency signage, drones, stadium horns, and animals (except service dogs) are banned.
Finally, for items that fall into a gray area—like food, Iqos devices, or small foldable umbrellas—their acceptance may vary depending on the event. It’s always best to check the specific venue’s regulations in advance to avoid having to leave something at the entrance.
Safe Tickets:
Secondary Ticketing is an unauthorized parallel ticket market, active online, offering tickets for music events (and more) at inflated prices compared to official sales channels.
Secondary Ticketing is essentially the modern version of ticket scalping. In the absence of clear legislation, it continues to grow, fueling a disproportionate and costly market to the detriment of users.
The Italian government has submitted an amendment to the Budget Law to combat Secondary Ticketing. According to the accompanying report, “Secondary Ticketing causes significant losses to public revenue due to unpaid taxes, as well as clear disadvantages to consumers/users—penalized by substantial price markups and distorted access to live events—as well as to authors, publishers, and performing artists due to unpaid royalties.”
Comcerto strongly advises purchasing tickets only through authorized presale websites.
We are committed to communicating all authorized sales channels for upcoming events clearly and effectively.
Unauthorized websites often offer overpriced, fake, or invalid tickets. We urge our audience not to purchase tickets online from these unauthorized resellers in order to help combat this harmful parallel market that affects both the audience and the live music industry.
Please note that Comcerto reserves the right to deny entry to events for those holding tickets purchased from unauthorized sources.
Access for Persons with Reduced Mobility:
Spectators with reduced mobility wishing to attend the event in legally reserved seats must send an email to info@comcerto.it, specifying their full name, email address, phone number, and attach medical documentation certifying the disability, along with a copy of their ID. Priority will be given to those with 100% disability certification.
Once the legally allowed number of reserved seats has been filled, further requests cannot be accommodated.
Those whose medical documents specify the need for a companion will be entitled to an additional free ticket for the companion.
Age Policy:
Children under 6 years old may enter the venue free of charge if accompanied by a responsible adult holding a valid ticket.
Bad Weather:
The event will take place even in case of rain, unless otherwise communicated by Comcerto.
For more information, please contact info@comcerto.it.